Our Vision
To be the nation's most trusted partner for travel protection — known for service that feels personal, products that deliver peace of mind, and a legacy of helping people travel confidently across the world. Our success is measured by the lives we support, the ministries we strengthen, and the families we bring home safely.
What Makes Us Different
At ICI Traveler, we put people first and strive for clarity, integrity, and respect in every interaction. We serve with purpose and compassion, offering guidance travelers can trust.
From short vacations and cruises to complex itineraries and long term stays abroad, our plans protect your trip investment, your health, and the people you travel with.
How We Got Started
ICI Traveler began in 1998 as Insurance Consultants International with a simple question. At the time, our founder, Craig Robinson, was working as a stockbroker when a client walked into his office and asked about global health insurance. It wasn't something he specialized in, but instead of turning them away, he said, "Let me see what I can find out for you." That one conversation led to a call with IMG, the start of a new partnership, and the beginning of what would become a lifelong business.
From the very beginning, Craig and his wife Linda built the foundation of the business together. What started as helping one client quickly grew into serving expatriates and long-term missionaries around the world. Over time, that expanded into protecting short-term mission teams, and eventually into travel protection for all types of travelers — from families and vacationers to cruisers, tour groups, and international travelers across the globe.
But the business's growth was never driven by chasing sales. It was shaped by a different mindset — one rooted in faith. After his first mission trip, Craig came back with a clear conviction: this business would be built on trust, service, and a simple prayer: "Lord, send us who You want us to serve." That principle continues to guide everything we do today.
As the company has grown, one thing has remained the same: We believe every traveler deserves clear guidance, honest answers, and someone they can reach when it matters most. We are not a call center. We are a team of real people who take the time to understand each situation, clearly explain coverage, and walk alongside our clients before, during, and after their trips.
Today, as we transition into the ICI Traveler brand, that foundation remains unchanged. We are here to help people travel confidently and to be there when they need us most.
Meet the Team
Craig Robinson
Owner and Managing General Agent
Craig Robinson founded Insurance Consultants International in 1998 and serves as Owner and Managing General Agent. With decades of experience in travel insurance, he leads the team at ICI Traveler, helping clients and staff navigate the unexpected with confidence.
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Linda Robinson
Vice President
Linda Robinson has been part of the company since its founding in 1998, working alongside her husband, Craig, from the very beginning. As Vice President, she oversees accounting and key administrative operations that keep the company running smoothly behind the scenes.
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Kristen Butler
VP of Operations
Kristen Butler, daughter of Craig and Linda Robinson, has been part of the company since 2006 and serves as Vice President of Operations. She oversees the systems, technology, and day-to-day operations that support the team and help ensure clients receive dependable service.
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Alicia Cox
Director of Mission Travel & Faith-Based Tours
Alicia Cox serves as Director of Mission Travel and Faith-Based Tours and has been with the company for nearly a decade. A former missionary who taught English in China, she understands the unique needs of mission teams and works closely with organizations to help protect their travelers.
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Lynette Rempel
Director of Luxury Travel
Lynette Rempel serves as Director of Luxury Travel and has been part of the team for nearly 15 years. With a background in the insurance industry, she is known for her expertise, leadership, and a genuine heart for helping others.
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Dusty Boswell
Assistant Director of Luxury Travel
Dusty Boswell serves as Assistant Director of Luxury Travel, working closely with Lynette to support clients in the luxury travel division. Highly organized and goal-oriented, she is known for her attention to detail and her drive to help the team continually improve.
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Callie Aunko
Director of Leisure Travel and AMAC Division
Callie Aunko serves as Director of the AMAC Division and Leisure Travel. Known for her warm, friendly approach, clients often say you can hear her smile through the phone as she helps travelers find solutions and navigate their insurance options.
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Skyler Buttress
Travel Insurance Advisor
Skyler Buttress serves as a Travel Insurance Advisor, bringing a strong background in the pharmaceutical industry where she regularly worked with insurance providers. Known for her attention to detail and reliability, she helps clients navigate their coverage with care and accuracy.
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Lauren Bauer
Digital Marketing Director
Lauren Bauer serves as Digital Marketing Director and brings a strong background in sports marketing to the team. Over the past several years, she has developed a deep understanding of the travel insurance industry and works to create educational content and marketing strategies that connect with travelers.
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Krystal Boudreau
Marketing and Missions Assistant
Krystal Boudreau serves as Marketing and Missions Assistant, supporting both the mission travel team and marketing efforts for faith-based organizations. She works closely with Alicia to help process mission groups while also helping expand outreach and communication within the mission travel community.
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Wendy DeMatto
Client Care Specialist
Wendy DeMatto serves as a Client Care Specialist, supporting both clients and the team through detailed administrative and service work. She assists with policy data management, annual plan renewals, and licensing support to help ensure the company’s operations run smoothly.
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Jordan Green
Luxury Travel Insurance Advisor
Jordan Green serves as a Luxury Travel Insurance Advisor, supporting the luxury travel division with quoting and policy processing. Known for her attention to detail, she helps ensure travelers receive accurate coverage and a smooth purchasing experience.
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Amanda Josserand
Global Health Insurance Coordinator
Amanda Josserand serves as Global Health Insurance Coordinator, helping support the company’s international health insurance program. She assists with organizing client records, managing renewal outreach, and maintaining the systems that keep the global health program running smoothly.
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